Company Name: Startek Canada Services Ltd
Location:
Job Type: Fulltime
Job Description:
Careers are just more fun here!!
We are looking for candidates who have a true heart for customer service!
It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Why all the talk about StarTek?
Because more and more of the world's largest and best known companies are asking us to help them provide the very best customer care service to their clients! StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Need Proof?
Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. They've all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!
Why work (and play) at StarTek?
We believe that having fun at work keeps all of us excited about what we do: Caring for our customers. That's why we work so hard to make StarTek's well designed, first rate facilities such exciting and positive places to develop your career and make new friends. In our "work hard-play hard" atmosphere, your day may include teaching a customer how to program his new blackberry, resolving a text messaging billing issue, taking first place in the staff pie eating contest, learning the latest cell phone upgrade technology, or helping shave your supervisor's head for meeting your group goals! Suits don't suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand.
If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for.
StarTek Cares - We Protect You!
At StarTek, we offer a broad range of employer-sponsored benefits to support your financial and personal needs.
· Medical Plan
· Dental Plan
· Vision Plan
· Health Care and Dependent Care Flexible Spending Accounts
· Life Insurance
· Paid Time Off
· Paid Holidays
· Paid OverTime
· Excellent Employee Referral Program
· Employee Stock Purchase Program
· 100% Employer Paid Employee Assistance Program with:
- Emotional, personal and stress-related concerns
- Marriage, Family and Relationship Problems
- Health and Wellness
- Chemical Dependency
- Elder and Caregiver Resources
- Convenience and Pet Services
- Legal Questions
- Financial Information
POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services. Ensures customers receive efficient and courteous service and could potentially be able to recommend various products/services to meet the customer’s needs.
Job Duties and Expectations :
· Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
· Utilizes computer/on-line guidelines in responding to customer inquiries.
· Informs customers about services available and assesses customer needs.
· Handles customer problems related to product function or the replacement of defective parts.
· Completes, processes, and maintains applicable paperwork and records.
· Gathers information, researches/resolves inquiries and logs customer calls.
· Strives to resolve customer issues on the first call without having to transfer callers.
· Follows escalation procedures as needed.
SKILLS
Experience:
Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone!
Any previous call center experiences a plus!
StarTek is an Equal Employment Opportunity /Drug-Free Workplace employer.
Apply online at: www.startek.com/careers
How To Apply:
E-mail Address: steven.moreau@startek.com
Application Cut-off Date: 07-12-2008
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